Refund Policy

These terms apply once paid plans open.

Last updated: October 16, 2026

This policy applies to purchases from Atlas L&S LLC d/b/a WalouTech ("AgentArmor"). Stripe processes payments. For refund, cancellation or billing requests, tell us on our contact page and include your purchase email and Stripe receipt number.

Risk Report (one-time, at the plan price shown at checkout)

• Unused: you get a full refund if you ask within 14 days of purchase and haven't used the Risk Report.
• Failed because of us: you get a full refund at any time if a report fails or can't be delivered because of our error and we can't produce it successfully.
• Used: once a report has been delivered, it's non-refundable. A grade you disagree with doesn't count as a failure, but tell us and we'll review it.
• Expiry: an unused one-time Risk Report expires 12 months after purchase.

Monitoring: Starter (1 report), Pro (5 reports), Team (15 reports), billed monthly at the plan price shown at checkout

• Auto-renewal: plans renew automatically every month at the plan price shown at checkout until you cancel.
• Cancel anytime online. On your account page, open Manage billing (Stripe Customer Portal) and cancel. It takes two clicks or fewer. You'll see a confirmation on screen and get one by email. You can also ask us to cancel on our contact page.
• Access after cancelling: you keep access until the end of the period you've paid for, and the plan doesn't renew after that.
• No proration: you don't get a refund for a partial month.
• Report allowance: your monthly report allowance ends at the end of each billing period and doesn't roll over.
• Accidental renewal: tell us on our contact page within 7 days of a renewal charge. We'll refund it only if you haven't used any reports from that billing period.
• Billing errors: we always refund duplicate or erroneous charges.
• We'll email you at least 14 days before any price change takes effect.

Team Review, Team Review Plus, Enterprise Review, and sponsorships

The signed statement of work (SOW) or order form sets the terms. If the SOW doesn't cover refunds, deposits are refundable only before work begins, and completed work isn't refundable.

Credits and complimentary Monitoring

• Upgrade credit: the credit follows the terms shown with the offer. Credits have no cash value and aren't refundable. If a Team Review Plus order is refunded, the credit is cancelled.
• Complimentary Monitoring Team after a Team Review: 12 months at no charge. It doesn't renew automatically and doesn't convert to a paid plan unless you choose to subscribe. There's nothing to refund because nothing is charged.

EU/UK consumers: right of withdrawal

EU/UK consumers normally have 14 days to withdraw from a digital-services contract. At checkout you ask us to start your report right away and confirm that you lose this right once the report has been fully delivered. Until then, you can withdraw for a full refund. An unused Risk Report is covered by the 14-day refund above. For Monitoring, you can withdraw within 14 days of first subscribing. If you've already used part of the service, we may deduct a proportionate amount. Nothing in this policy limits any mandatory rights you have under consumer law.

How refunds are paid

We refund approved requests to your original payment method through Stripe. It usually takes 5–10 business days. We remove the related reports or report allowance.

Chargebacks

Please contact us first, because we can resolve most issues quickly. If you open a chargeback, we may suspend the related account and reports while the dispute is open, and we'll send Stripe the transaction and usage records. Accounts that file abusive chargebacks may be terminated.